FAQs

Updated: May 4th, 2026

ORDERING & PROCESSING

When will my order ship?

All items are handcrafted in small batches with care. Ready-to-ship items typically process within 3–5 business days. Custom or made-to-order items require additional time depending on the piece.

During launches, holidays, Sabbats, and busy seasons, processing may take a little longer.

Once shipped, you’ll receive tracking information by email.

Do you offer tracked shipping?

Yes, all orders ship with tracked shipping for both domestic and international destinations whenever available.

Where do you ship?

Currently shipping to:

Canada
United States

Note for U.S. customers:

U.S. customs regulations have recently changed, and some orders may be subject to duties, import fees, or additional processing depending on the shipment.

Where possible, I take steps to help minimize or cover these fees. If any charges do occur on delivery, please reach out and I’ll take care of it.

Orders are shipped from Canada, and while most arrive without issue, occasional delays or customs processing may still happen.

If regulations change again, this page will be updated accordingly.

Who pays customs costs or import fees?

Customs fees, duties, taxes, or import charges are typically the responsibility of the buyer and are determined by your country’s customs authority.

For U.S. orders, a duty-paid shipping option may be available at checkout. If selected, these fees are covered upfront and no additional charges should be due on delivery.

Do you combine shipping?

If multiple orders are placed to the same address before dispatch, I’ll combine them whenever possible and refund excess postage where applicable.

How long do custom orders take?

Custom work depends on the item and current workload.

Estimated timelines:

2–4 weeks for custom candles, altar tools, kits, or blend work
3–6 weeks for embroidered veils, textiles, and highly detailed handmade pieces

If you need an item by a certain date, please contact me before ordering.

Do you offer rush orders?

Sometimes, depending on capacity and complexity. Please message first to check availability.

Wholesale / Bulk Orders

Not currently available, but feel free to reach out to discuss possibilities.

RETURNS, REFUNDS & CANCELLATIONS

Do you accept returns?

Due to the handmade, spiritual, hygiene-sensitive, and custom nature of many products, most sales are final.

Eligible unopened, unused non-custom items may be considered case-by-case.

How to Request a Return (Eligible Items Only)

Contact me within 14 days of delivery.
Ship the item back within 14 days of approval.
Item must be unused, unopened, and in original condition.

Refunds are issued after inspection.

What if my item arrives damaged or incorrect?

Please contact me within 3 days of delivery with clear photos, and I’ll make it right.

Can I cancel my order?

Orders may be cancelled within 2 hours of purchase if work has not begun.

After that, cancellations are not guaranteed.

What if I entered the wrong address?

Please double-check your shipping address at checkout. If a parcel is returned due to address issues, reshipment costs apply.

What if my package is marked delivered but missing?

Please contact your local carrier first, as they have the most accurate delivery information. I’m happy to assist with claim documentation where possible.

PRODUCT SAFETY & USE

Can I use oils, powders, herbs, or blends on my skin?

Unless specifically labeled otherwise: No. Ritual oils, powders, and blends are intended for external ritual use only.

Do not ingest. Keep away from pets and children.

Do you offer ingredient information?

Yes. Please reach out before purchasing if you have allergies or sensitivities.

Are your products safe during pregnancy?

Because herbs, oils, and botanicals can vary widely, please consult a qualified healthcare professional before use.

Do you guarantee spiritual results?

No spiritual product can guarantee specific outcomes. Tools support intention, practice, symbolism, and ritual, your path is your own.

SERVICES & BOOKING (WHEN AVAILABLE)

Do services require an appointment time?

Unless otherwise stated, many distance offerings do not require live appointments.

How long do services take?

Most offerings are completed within 5–10 business days, unless the listing says otherwise.

Can I request a rush service?

Often, yes, but please contact me first to check availability.

Rush fees may apply.

Can I request a custom service?

Absolutely. Reach out through the contact form to discuss a personalized offering.

Are coaching services therapy?

No. Spiritual coaching is not therapy, counselling, or medical care.