Refund policy

Can I return or exchange my item?

Most items in my shop are non-returnable and non-exchangeable due to their nature.

This includes spiritual and ritual products, custom-made items, oils, powders, skincare/body care, and any item that is opened, sealed for hygiene reasons, or created specifically for your order.

These items are exempt under UK Consumer Contracts Regulations and the EU Consumer Rights Directive.

However:
If your order arrives damaged or incorrect, contact me within 3 days of delivery with photos. I will happily replace the item or resolve the issue.
This does not affect your rights regarding faulty or damaged goods.

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Do you accept cancellations?

I accept cancellations within 2 hours of purchase. 

After this window, I may have already begun preparing or processing your items.
Outside the 2-hour window, cancellations may be granted at my discretion depending on the status of your order.

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What happens if my package is unclaimed or returned to sender?

If your parcel is returned due to being unclaimed, refused, or because of an incorrect address entered at checkout:

You may choose one of the following:

1. Reship the order

I can resend the parcel.
You will only need to cover the new shipping cost.

2. Receive a refund

A refund can be issued for eligible items excluding:

• the original shipping fee

• a 15% restocking and handling fee

The restocking/handling fee covers packaging, materials, merchant fees, and administrative processing associated with returned parcels.

Items that are non-returnable (e.g., oils, powders, hygiene-sealed items, custom items, digital files) are not refundable, even if the parcel is returned to sender.